Cabin/Room Attendant

The ITI Trade "Cabin/Room Attendant" is not explicitly listed as a standalone trade under the Craftsman Training Scheme (CTS) by the National Council for Vocational Training (NCVT). However, it closely aligns with hospitality-related trades such as "Housekeeper," "Hospitality Assistant," or "Front Office Assistant," with a focus on room and cabin maintenance duties. Based on available hospitality trade frameworks and the typical responsibilities of a Cabin/Room Attendant (e.g., in hotels, airlines, railways, or cruise ships), I’ve crafted a syllabus in English for a one-year course. This syllabus includes Trade Theory, Trade Practical, Workshop Calculation and Science, Engineering Drawing, and Employability Skills, tailored to the role of a Cabin/Room Attendant.

1. Trade Theory

This section provides theoretical knowledge about room maintenance, guest services, and hospitality operations.

• Introduction to Cabin/Room Attendant Role
  • Scope and importance of the trade in hospitality (hotels, airlines, railways, ships).
  • Duties and responsibilities of a Cabin/Room Attendant.
• Hygiene and Sanitation
  • Personal hygiene and grooming standards.
  • Cleaning techniques for rooms, cabins, and public areas.
  • Use of disinfectants and sanitizers; infection control basics.
• Cleaning Tools and Equipment
  • Types and uses of cleaning tools (e.g., brooms, mops, vacuum cleaners).
  • Operation and maintenance of equipment (e.g., washing machines, polishers).
  • Safety protocols for handling cleaning chemicals.
• Room Setup and Maintenance
  • Bed making: types (e.g., hospital corners, duvet folding).
  • Arrangement of furniture, amenities, and linens.
  • Inspection and reporting of damages or maintenance needs.
• Guest Services
  • Basics of guest interaction and communication.
  • Handling guest requests (e.g., extra towels, room service).
  • Managing lost and found items.
• Safety and Emergency Procedures
  • Fire safety: use of extinguishers and evacuation protocols.
  • First aid basics for minor injuries or emergencies.
  • Security awareness in guest areas.
• Hospitality Industry Overview
  • Coordination with housekeeping, front office, and maintenance teams.
  • Understanding hotel, airline, or transport hospitality standards.
• Quality Standards
  • Maintaining cleanliness and presentation as per industry norms.
  • Identifying and addressing substandard conditions.
• Basic Entrepreneurship
  • Opportunities in housekeeping services or small-scale hospitality ventures.
  • Cost awareness for supplies and services.

2. Trade Practical

This hands-on component develops practical skills in room maintenance and guest support.

• Hygiene Practices
  • Demonstrate personal grooming and uniform standards.
  • Clean and sanitize rooms/cabins using appropriate tools and chemicals.
• Equipment Handling
  • Operate cleaning equipment (e.g., vacuum cleaners, floor polishers).
  • Perform basic maintenance and storage of tools.
• Room Preparation
  • Make beds with different styles and change linens efficiently.
  • Arrange furniture, replenish amenities (e.g., soap, towels), and set up cabins/rooms.
• Cleaning Tasks
  • Dust, sweep, mop, and polish surfaces (e.g., floors, windows, furniture).
  • Clean bathrooms: toilets, sinks, and mirrors to hygiene standards.
• Guest Interaction
  • Role-play greeting guests and fulfilling simple requests.
  • Practice reporting lost items and handling complaints politely.
• Safety Drills
  • Use fire extinguishers and follow evacuation procedures in simulations.
  • Apply first aid techniques (e.g., bandaging, CPR basics).
• Project Work
  • Prepare and maintain a mock room/cabin setup for inspection.
  • Execute a full cleaning and servicing cycle with a checklist.

3. Workshop Calculation and Science

This covers mathematical and scientific principles relevant to the trade.

• Calculations
  • Measurements: area of rooms, quantity of cleaning supplies.
  • Simple cost estimation for materials (e.g., detergents, linens).
• Science
  • Properties of cleaning agents (e.g., pH, disinfecting action).
  • Basics of stain removal and material care (e.g., fabrics, wood).

4. Engineering Drawing

This focuses on basic technical drawing skills for layout understanding.

• Drawing Basics
  • Sketch simple room or cabin layouts.
  • Draw furniture placement and cleaning zones.

5. Employability Skills

This enhances professional skills for job readiness.

• Communication
  • Practice verbal and written communication with guests and staff.
• Workplace Skills
  • Time management, teamwork, and problem-solving.

Course Overview

• Duration: 1 year (2 semesters of 6 months each)
• Eligibility: Passed 10th class examination from a recognized board (may vary by state/ITI).
• Objective: To train individuals in cleaning, maintaining, and servicing cabins/rooms, along with basic guest interaction, preparing them for roles like Cabin Attendant, Room Attendant, or Housekeeping Assistant in hotels, airlines, railways, or cruise ships.

This syllabus is inferred and adapted from related hospitality trades under the NCVT framework, as "Cabin/Room Attendant" is not a standard standalone trade. Variations may exist depending on the specific ITI or state guidelines. For the most accurate and official version, refer to the Directorate General of Training (DGT) website or your local ITI. Let me know if you need specific sections (e.g., Trade Theory or Trade Practical) refined further!