Course Title
Reverse Logistics Executive (E-Commerce) Apprenticeship Course
Course Code
RLE101
Description
This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for reverse logistics executives in the e-commerce sector, focusing on managing product returns, processing refunds, and optimizing reverse supply chain operations. Apprentices will gain hands-on experience in handling return merchandise authorizations (RMAs), coordinating with logistics partners, and ensuring customer satisfaction, preparing them for roles in e-commerce, logistics, and retail industries. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.
Objectives
- Manage reverse logistics processes, including returns, refunds, and exchanges, to enhance customer loyalty.
- Coordinate with logistics partners and warehouses for efficient return processing and inventory reintegration.
- Ensure compliance with e-commerce return policies and regulatory standards for waste management.
- Utilize logistics software to track returns and optimize reverse supply chain efficiency.
Schedule
The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for reverse logistics executives. Below is the detailed breakdown:
Week 1: Introduction to Reverse Logistics in E-Commerce
Overview of reverse logistics, executive roles, e-commerce supply chain, and sustainability principles under ATS. Introduction to return processes.
[](https://www.dhl.com/discover/en-in/logistics-advice/essential-guides/wh…)
Week 2: Return Merchandise Authorization (RMA) Processes
Learning RMA procedures, verifying return eligibility, and processing customer return requests.
Week 3: Logistics Coordination for Returns
Coordinating with courier services (e.g., Blue Dart, Delhivery) and warehouses for return pickups and delivery to processing centers.
[](https://www.shiprocket.in/blog/reverse-logistics/)
Week 4: Inspection and Quality Control
Inspecting returned goods for resale, refurbishment, or disposal, and ensuring quality standards are met.
Week 5: Inventory Reintegration and Disposal
Managing restocking of resalable items, coordinating refurbishment, and handling disposal of non-resalable goods per environmental regulations.
Week 6: Technology in Reverse Logistics
Using logistics software (e.g., Shiprocket, SAP) for tracking returns, generating reports, and optimizing processes.
Week 7: Customer Service and Compliance
Handling customer queries on returns, processing refunds, and ensuring compliance with e-commerce policies and waste management norms.
Week 8: Final Project and Assessment
Completion of a comprehensive reverse logistics project (e.g., designing a return process flow) and preparation for the All India Trade Test (AITT) under NCVT.
Assessment Methods
Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):
- Weekly Assignments: 40%
- Midterm Project: 20%
- Final Project: 30%
- Participation and Attendance: 10%
Instructor
Prof. Rakesh Verma
Language
Available in: English
Status
Published
Additional Notes
Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 12th grade passed or equivalent, preferably with a commerce or logistics background, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines (e.g., Rs. 7700 per month for one-year ITI trade passed apprentices, as per Gazette notification dated 25th September 2019). Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors. The training emphasizes customer-centric return processes and sustainability, addressing the demand for skilled reverse logistics executives in India’s booming e-commerce sector, with the reverse logistics market projected to reach USD 39.81 billion by 2027.
[](https://www.shiprocket.in/blog/reverse-logistics/)[](https://srinivasuniversity.edu.in/College-Of-Management-And-Commerce/UG…)
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