General Insurance Apprentice Course Syllabus
Course Title
General Insurance Apprentice Course
Course Code
GIA101
Description
This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for general insurance apprentices, focusing on policy administration, customer service, claims processing, and compliance with insurance regulations. Apprentices will gain hands-on experience in handling insurance policies, assisting clients, and processing claims, preparing them for roles in general insurance companies, broking firms, and financial services. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.
Objectives
- Administer general insurance policies, including motor, health, and property insurance.
- Provide professional customer service to clients, addressing inquiries and policy details.
- Process insurance claims efficiently, ensuring accurate documentation and timely resolution.
- Ensure compliance with IRDAI regulations and organizational standards.
Schedule
The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for general insurance apprentices. Below is the detailed breakdown:
Week 1: Introduction to General Insurance
Overview of general insurance, apprentice roles, workplace ethics, and regulatory bodies like IRDAI under ATS.
Week 2: Insurance Policy Administration
Understanding policy types (motor, health, property), issuing policies, and managing renewals.
Week 3: Customer Service in Insurance
Developing communication skills to assist clients with policy inquiries, coverage details, and premium calculations.
Week 4: Claims Processing Basics
Learning claims procedures, collecting documents, and coordinating with surveyors for claim assessments.
Week 5: Insurance Software and Documentation
Using CRM and insurance software (e.g., PolicyBoss, InsureTech platforms) for policy and claims management.
Week 6: Regulatory Compliance
Ensuring adherence to IRDAI guidelines, KYC norms, and anti-money laundering regulations.
Week 7: Claims Resolution and Reporting
Resolving claims disputes, preparing claims reports, and maintaining accurate records.
Week 8: Final Project and Assessment
Completion of a comprehensive insurance policy and claims management project and preparation for the All India Trade Test (AITT) under NCVT.
Assessment Methods
Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):
- Weekly Assignments: 40%
- Midterm Project: 20%
- Final Project: 30%
- Participation and Attendance: 10%
Instructor
Prof. Meena Gupta
Language
Available in: English
Status
Published
Additional Notes
Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 12th grade passed or equivalent, preferably with a commerce or finance background, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines (e.g., Rs. 7700 per month for one-year ITI trade passed apprentices, as per Gazette notification dated 25th September 2019). Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors. The training emphasizes customer service and regulatory compliance, addressing the demand for skilled professionals in India’s growing general insurance sector.