Ticketing Consultant Apprenticeship Course Syllabus

Course Title

Ticketing Consultant Apprenticeship Course

Course Code

TC101

Description

This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for ticketing consultants, focusing on booking air, rail, and other travel services, issuing tickets, and delivering exceptional customer service. Apprentices will gain hands-on experience in using Global Distribution Systems (GDS) like Amadeus or Sabre, handling customer inquiries, and ensuring compliance with travel regulations, preparing them for roles in travel agencies, airlines, and online travel platforms. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.

Objectives

• Book and issue travel tickets using GDS and other booking platforms accurately.
• Provide professional customer service to address client travel needs and inquiries.
• Manage fare calculations, refunds, and ticket reissuance following airline and regulatory guidelines.
• Ensure compliance with IATA regulations and organizational policies in ticketing operations.

Schedule

The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for ticketing consultants. Below is the detailed breakdown:

Week 1: Introduction to Travel and Ticketing

Overview of the travel industry, ticketing consultant roles, workplace ethics, and introduction to travel regulations under ATS.

Week 2: Global Distribution Systems (GDS)

Learning to use GDS platforms (e.g., Amadeus, Sabre) for flight, train, and hotel bookings.

Week 3: Airfare Calculation and Ticketing

Understanding fare structures, calculating airfares, and issuing electronic tickets for domestic and international travel.

Week 4: Customer Service in Travel

Developing communication skills to assist clients, handle inquiries, and recommend travel options.

Week 5: Refunds, Reissues, and Cancellations

Processing ticket refunds, reissuing tickets, and managing cancellations per airline policies.

Week 6: Travel Documentation and Compliance

Verifying travel documents (e.g., passports, visas) and ensuring compliance with IATA and DGCA regulations.

Week 7: Itinerary Planning and Technology

Creating travel itineraries and using online booking platforms (e.g., MakeMyTrip, Yatra) for ticketing.

Week 8: Final Project and Assessment

Completion of a comprehensive ticketing project (e.g., creating a multi-city travel itinerary and issuing tickets) and preparation for the All India Trade Test (AITT) under NCVT.

Assessment Methods

Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):

• Weekly Assignments: 40%
• Midterm Project: 20%
• Final Project: 30%
• Participation and Attendance: 10%

Instructor

Prof. Shalini Gupta

Language

Available in: English

Status

Published

Additional Notes

Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 12th grade passed or equivalent, preferably with a commerce or tourism background, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines (e.g., Rs. 7700 per month for one-year ITI trade passed apprentices, as per Gazette notification dated 25th September 2019). Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors. The training emphasizes customer service and technical proficiency in GDS, addressing the demand for skilled ticketing consultants in India’s growing travel and tourism sector, with the industry projected to reach USD 125 billion by 2027.