Hub Branch Operations Executive (Courier) Apprenticeship Course Syllabus

Course Title

Hub Branch Operations Executive (Courier) Apprenticeship Course

Course Code

HBO101

Description

This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for hub branch operations executives in the courier industry, focusing on managing hub operations, coordinating logistics, and ensuring timely delivery of consignments. Apprentices will gain hands-on experience in sorting, dispatching, tracking shipments, and customer interaction, preparing them for roles in courier companies, logistics firms, and e-commerce supply chains. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.

Objectives

• Manage courier hub operations, including sorting, scanning, and dispatching consignments.
• Coordinate with delivery teams, transporters, and customers to ensure efficient logistics.
• Process and verify shipping documentation for accurate tracking and delivery.
• Ensure compliance with safety, security, and regulatory standards in courier operations.

Schedule

The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for hub branch operations executives in the courier industry. Below is the detailed breakdown:

Week 1: Introduction to Courier Operations

Overview of the courier industry, hub operations, executive roles, workplace safety, and logistics fundamentals under ATS.

Week 2: Hub Sorting and Processing

Sorting consignments, scanning barcodes, and organizing packages for dispatch based on destination and priority.

Week 3: Documentation and Tracking

Preparing and verifying shipping documents (e.g., waybills, manifests) and using tracking software for real-time updates.

Week 4: Logistics Coordination

Coordinating with delivery agents, transporters, and branch offices to ensure timely pickup and delivery.

Week 5: Customer Service and Query Resolution

Handling customer inquiries, resolving delivery issues, and maintaining communication for shipment updates.

Week 6: Technology in Courier Operations

Using courier management systems, GPS tracking, and ERP tools for operational efficiency and data management.

Week 7: Safety, Security, and Compliance

Implementing safety protocols, securing consignments, and ensuring compliance with courier regulations and customs requirements.

Week 8: Final Project and Assessment

Completion of a comprehensive hub operations project and preparation for the All India Trade Test (AITT) under NCVT.

Assessment Methods

Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):

• Weekly Assignments: 40%
• Midterm Project: 20%
• Final Project: 30%
• Participation and Attendance: 10%

Instructor

Prof. Kavita Sharma

Language

Available in: English

Status

Published

Additional Notes

Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 12th grade passed or equivalent, preferably with a commerce or logistics background, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines (e.g., Rs. 7700 per month for one-year ITI trade passed apprentices, as per Gazette notification dated 25th September 2019). Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors. The training emphasizes operational efficiency and customer service, addressing the demand for skilled professionals in India’s rapidly growing courier and e-commerce logistics sectors.