iti 5 April 2025

Order Processing Executive Apprenticeship Course Syllabus

Course Title

Order Processing Executive Apprenticeship Course

Course Code

OPE101

Description

This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for order processing executives, focusing on managing order workflows, verifying customer details, and coordinating with logistics teams to ensure timely order fulfillment. Apprentices will gain hands-on experience in using order management systems, handling customer queries, and maintaining accurate records, preparing them for roles in e-commerce, retail, and logistics industries. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.

Objectives

  • Process customer orders accurately using order management systems.
  • Verify order details and coordinate with logistics teams for timely dispatch and delivery.
  • Handle customer inquiries and resolve issues related to order status and fulfillment.
  • Ensure compliance with organizational policies and regulatory standards in order processing.

Schedule

The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for order processing executives. Below is the detailed breakdown:

Week 1: Introduction to Order Processing

Overview of order processing, executive roles, workplace ethics, and e-commerce/logistics fundamentals under ATS.

Week 2: Order Management Systems

Learning to use order management software (e.g., SAP, Zoho Inventory) for processing and tracking orders.

Week 3: Order Verification and Documentation

Verifying customer details, order specifications, and preparing invoices and shipping documents.

Week 4: Logistics Coordination

Coordinating with warehouse and logistics teams to ensure accurate picking, packing, and dispatch of orders.

Week 5: Customer Service and Query Resolution

Handling customer inquiries, addressing order-related issues, and providing updates on delivery status.

Week 6: Inventory and Order Tracking

Monitoring inventory levels, tracking orders in real-time, and managing backorders or cancellations.

Week 7: Compliance and Quality Control

Ensuring compliance with organizational policies, data protection regulations, and maintaining order accuracy.

Week 8: Final Project and Assessment

Completion of a comprehensive order processing project and preparation for the All India Trade Test (AITT) under NCVT.

Assessment Methods

Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):

  • Weekly Assignments: 40%
  • Midterm Project: 20%
  • Final Project: 30%
  • Participation and Attendance: 10%

Instructor

Prof. Priya Sharma

Language

Available in: English

Status

Published

Additional Notes

Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 12th grade passed or equivalent, preferably with a commerce or business background, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines (e.g., Rs. 7700 per month for one-year ITI trade passed apprentices, as per Gazette notification dated 25th September 2019). Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors. The training emphasizes efficiency in order processing and customer service, addressing the demand for skilled executives in India’s booming e-commerce and logistics sectors, driven by digital commerce growth.