Back Office Assistant Apprenticeship Course Syllabus

Course Title

Back Office Assistant Apprenticeship Course

Course Code

BOA101

Description

This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for back office assistants, covering administrative tasks, data entry, document management, and office software usage. Apprentices will gain hands-on experience through practical assignments and on-the-job training, preparing them for roles in administrative support across industries. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.

Objectives

• Perform accurate data entry and maintain organized records.
• Manage documentation and correspondence efficiently.
• Use office software, including MS Office and data management tools, proficiently.
• Support office operations while adhering to workplace policies and safety standards.

Schedule

The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for back office assistants. Below is the detailed breakdown:

Week 1: Introduction to Back Office Operations

Overview of back office roles, workplace ethics, and safety protocols under ATS.

Week 2: Data Entry and Record Keeping

Techniques for accurate data entry, database management, and record organization.

Week 3: Office Software Basics

Using MS Office (Word, Excel, PowerPoint) for document creation and data analysis.

Week 4: Document Management

Handling physical and digital documentation, including filing and archiving systems.

Week 5: Correspondence and Communication

Drafting emails, reports, and managing internal and external correspondence.

Week 6: Advanced Office Tools

Using tools like Google Workspace or ERP software for office tasks.

Week 7: Office Coordination and Support

Supporting office operations, scheduling, and coordinating with other departments.

Week 8: Final Project and Assessment

Completion of a comprehensive back office support project and preparation for the All India Trade Test (AITT) under NCVT.

Assessment Methods

Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):

• Weekly Assignments: 40%
• Midterm Project: 20%
• Final Project: 30%
• Participation and Attendance: 10%

Instructor

Prof. Anjali Desai

Language

Available in: English

Status

Published

Additional Notes

Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 10th grade passed or equivalent, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines. Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors.