iti 26 April 2025

CITS Office Management Trade Syllabus (English)

Overview

The CITS Office Management trade is a one-year program designed to train instructors to teach office administration, documentation, and digital management skills in ITIs. Divided into two semesters, the course covers Trade Technology (theory and practical), Training Methodology, Engineering Drawing, Workshop Calculation & Science, and Soft Skills. It aligns with NSQF Level 5 standards, emphasizing advanced office automation, data management, and effective teaching methods. The syllabus adheres to the latest Directorate General of Training (DGT) guidelines for outcome-based learning.

Semester 1 Syllabus

Trade Technology - Theory

  • Introduction to CITS and Office Management Trade: Role of instructors, scope of office management, and trends (e.g., digital workplaces, remote collaboration).

  • Safety and Standards:

    • Workplace safety: Ergonomics, data security, and electrical safety in offices.

    • Compliance with ISO 27001 (information security) and workplace regulations.

    • Safe handling of office equipment and confidential data.

  • Office Administration Fundamentals:

    • Principles: Record-keeping, time management, and resource allocation.

    • Organizational structures and communication hierarchies.

  • Office Automation Tools:

    • Software: MS Office (Word, Excel, PowerPoint), Google Workspace.

    • Basics of email management and scheduling tools (e.g., Outlook, Google Calendar).

  • Documentation and Filing:

    • Types: Physical and digital filing systems.

    • Document lifecycle: Creation, storage, retrieval, and disposal.

  • Accounting Basics:

    • Fundamentals: Ledger entries, invoices, and expense tracking.

    • Use of accounting software (e.g., Tally, QuickBooks).

  • Maintenance Basics:

    • Maintenance of office equipment: Printers, scanners, and computers.

    • Troubleshooting common software/hardware issues.

  • Quality Control: Ensuring accuracy in documentation and compliance with office protocols.

Trade Technology - Practical

  • Apply workplace safety protocols in an office lab (e.g., ergonomics, data backups).

  • Create and manage documents using MS Word and Google Docs.

  • Perform data analysis and reporting using MS Excel and Google Sheets.

  • Design presentations with MS PowerPoint and Google Slides.

  • Set up and manage email accounts and schedules in Outlook/Google Calendar.

  • Organize physical and digital filing systems for efficient retrieval.

  • Record basic financial transactions using Tally or QuickBooks.

  • Troubleshoot office equipment issues (e.g., printer jams, software errors).

  • Document office workflows and quality control processes.

Training Methodology

  • Instructor Role: Lesson planning, teaching strategies, and student evaluation techniques.

  • Communication Skills: Clear verbal and non-verbal communication for effective training.

  • Classroom Management: Engaging diverse learners and maintaining discipline.

  • Instructional Aids: Using projectors, digital tools, and e-learning platforms.

  • Practical Training: Demonstrating office tasks, guiding practice, and providing feedback.

Semester 2 Syllabus

Trade Technology - Theory

  • Advanced Office Management:

    • Project management: Planning, tracking, and reporting.

    • Enterprise Resource Planning (ERP) systems: Basics of SAP, Oracle.

  • Digital Transformation:

    • Cloud-based collaboration: Microsoft Teams, Slack, and Zoom.

    • Document management systems (DMS): SharePoint, DocuWare.

  • Data Management and Analytics:

    • Advanced Excel: Pivot tables, macros, and data visualization.

    • Introduction to data analytics tools (e.g., Power BI, Tableau).

  • Human Resource Management:

    • Recruitment, payroll, and employee records management.

    • HR software: Zoho People, BambooHR basics.

  • Automation in Office Management:

    • Workflow automation: Zapier, Microsoft Power Automate.

    • AI tools for scheduling and task management.

  • Sustainable Practices:

    • Paperless offices and energy-efficient equipment usage.

    • Digital archiving for reduced environmental impact.

  • Entrepreneurship:

    • Starting an office management consultancy: Business plans, budgeting, and marketing.

    • Client acquisition and service contracts.

  • Industry 4.0 in Office Management:

    • AI for document processing and predictive analytics.

    • Blockchain for secure record-keeping.

  • Legal and Ethical Issues: Data privacy laws, workplace ethics, and intellectual property.

Trade Technology - Practical

  • Plan and track a mock project using project management tools (e.g., Trello, MS Project).

  • Collaborate using cloud-based platforms (e.g., Teams, Slack).

  • Implement a document management system in a simulated setup.

  • Analyze data and create dashboards using Power BI or Tableau.

  • Manage HR tasks: Payroll and records using HR software.

  • Automate office workflows with tools like Zapier or Power Automate.

  • Adopt sustainable practices: Set up a paperless office system.

  • Develop a business plan and portfolio for an office management consultancy.

  • Document compliance with data privacy and ethical standards.

Training Methodology

  • Advanced Teaching Techniques: Micro-teaching, flipped classrooms, and blended learning.

  • Assessment and Evaluation: Designing tests, practical assessments, and grading systems.

  • Digital Tools: Using Learning Management Systems (LMS), virtual labs, and e-learning modules.

  • Mentoring: Supporting trainees in skill development and career planning.

  • Project-Based Learning: Guiding trainees to complete office management projects (e.g., office automation setup).

Additional Components

Workshop Calculation & Science

  • Calculations: Budgeting, expense tracking, and data analysis metrics.

  • Science: Basics of ergonomics, electrical safety, and information systems.

Engineering Drawing

  • Drawing Basics: Office layouts and workflow diagrams.

  • Schematics: Network setups and equipment placement plans.

Soft Skills & Employability Skills

  • Communication: Client consultations, report writing, and presentations.

  • Leadership: Managing office teams and administrative workflows.

  • Time Management: Meeting deadlines and prioritizing tasks.

Assessment

  • Internal Assessment: Continuous evaluation through assignments, practicals, and tests.

  • Final Examination: Theory and practical exams conducted by NCVT at year-end.

  • Project Work: Complete an office management project (e.g., designing an automated office system) and a teaching demonstration.

  • 2 views

Trade Type