Equity Front Desk Apprentice Course Syllabus
Course Title
Equity Front Desk Apprentice Course
Course Code
EFD101
Description
This course, under the Apprenticeship Training Scheme (ATS), provides comprehensive training for equity front desk apprentices, focusing on client interaction, basic equity market operations, and administrative support in financial institutions or broking houses. Apprentices will gain hands-on experience in handling client inquiries, processing account documentation, and supporting equity trading activities, preparing them for front desk roles in the financial services sector. The course aligns with the National Apprenticeship Promotion Scheme (NAPS) and complies with the Apprentices Act, 1961.
Objectives
- Deliver professional customer service to clients at the front desk of financial institutions.
- Process and manage client documentation for account opening and equity trading.
- Understand basic equity market operations and assist with trade-related queries.
- Use office software and CRM tools to support administrative and client management tasks.
Schedule
The course spans 8 weeks, combining basic training and on-the-job practical training as per ATS guidelines. Each week focuses on specific skills essential for equity front desk apprentices. Below is the detailed breakdown:
Week 1: Introduction to Equity Markets and Front Desk Operations
Overview of equity markets, front desk roles, workplace ethics, and customer service basics under ATS.
Week 2: Customer Service Skills
Developing communication, active listening, and problem-solving skills to handle client inquiries and complaints.
Week 3: Client Documentation
Processing documents for account opening, KYC compliance, and IPO applications in equity trading.
Week 4: Basics of Equity Trading
Understanding stock market operations, key terms (e.g., BSE, NSE, shares), and assisting with trade queries.
Week 5: Office Software and CRM Tools
Using MS Office (Excel, Word) and CRM software (e.g., Salesforce, Zoho) for data entry and client management.
Week 6: Client Relationship Management
Managing client records, follow-ups, and coordinating with equity dealers for trade support.
Week 7: Compliance and Quality Assurance
Ensuring compliance with SEBI regulations, verifying document accuracy, and maintaining service standards.
Week 8: Final Project and Assessment
Completion of a comprehensive front desk operations project and preparation for the All India Trade Test (AITT) under NCVT.
Assessment Methods
Apprentice performance is evaluated through a combination of practical, theoretical, and participatory components, preparing them for the National Apprenticeship Certificate (NAC):
- Weekly Assignments: 40%
- Midterm Project: 20%
- Final Project: 30%
- Participation and Attendance: 10%
Instructor
Prof. Anjali Mehta
Language
Available in: English
Status
Published
Additional Notes
Apprentices must be at least 14 years old and meet the minimum educational qualification (typically 12th grade passed or equivalent, preferably with a commerce or finance background, as per trade requirements). The course includes basic training (20-25% of the program) and on-the-job training, with a stipend provided as per NAPS guidelines (e.g., Rs. 7700 per month for one-year ITI trade passed apprentices, as per Gazette notification dated 25th September 2019). Successful completion leads to the National Apprenticeship Certificate (NAC) upon passing the All India Trade Test (AITT), recognized for employment in government and private sectors. The training emphasizes customer service and administrative skills, critical for supporting equity trading operations in India’s financial services sector.