iti 15 April 2025

Trade Name: Travel & Tour Assistant
Duration: 1 Year (2 Semesters)
NSQF Level: Level 4
Eligibility: 10th Grade Pass
Objective: To train candidates in travel planning, ticketing, tour operations, customer service, and tourism management, preparing them for roles such as travel agents, tour assistants, ticketing executives, or front desk officers in travel agencies, tour companies, or hotels, or for self-employment in tourism services.
Certification: National Trade Certificate (NTC) by NCVT

Trade Theory

Introduction to Tourism: Definition, types (domestic, international, eco-tourism), importance of tourism industry.
Travel Geography: World continents, major countries, tourist destinations, time zones, and climate variations.
Travel Documents: Passports, visas, health certificates, travel insurance; application procedures.
Modes of Transport: Air, rail, road, and sea travel; key operators, schedules, and booking systems.
Customer Service: Communication skills, handling inquiries, complaint resolution, professional etiquette.
Safety Practices: Travel advisories, emergency protocols, health and hygiene guidelines.
Basic Accounting: Billing, invoicing, currency conversion, basic financial records for travel bookings.

Trade Practical

Map Reading: Identifying countries, cities, and tourist spots on world maps; calculating time differences.
Document Preparation: Filling passport/visa forms, preparing mock travel insurance applications.
Ticketing Basics: Practicing manual air/rail ticket booking; understanding fare structures.
Customer Interaction: Role-playing customer inquiries, booking requests, and complaint handling.
IT Skills: Using MS Word/Excel for itineraries, emails; basic internet research for destinations.
Safety Drills: Simulating emergency response for lost luggage, medical issues during travel.
Project Work: Designing a 3-day domestic tour itinerary with budget and transport details.

Hours: Theory: 160 hours | Practical: 240 hours

Trade Theory

Tour Operations: Package tours, group tours, customized itineraries; coordination with hotels, guides.
Travel Agency Management: Roles, functions, licensing, collaboration with IATA, tour operators.
Reservation Systems: GDS (Amadeus, Sabre), online booking platforms, fare calculations.
Tourism Marketing: Promotion strategies, brochures, social media, customer retention techniques.
Cultural Awareness: Customs, traditions, and etiquette of major tourist destinations.
Entrepreneurship: Starting a travel agency, business planning, costing, market analysis.
Environmental Tourism: Sustainable tourism, eco-friendly practices, wildlife conservation.

Trade Practical

Tour Planning: Creating international tour packages; coordinating transport, accommodation.
GDS Training: Practicing Amadeus/Sabre for flight bookings, cancellations, and reissues.
Marketing Skills: Designing mock brochures, social media posts for tour promotions.
Field Visits: Assisting at travel agencies, hotels, or tour operators (2-4 weeks).
Cultural Practice: Presenting destination-specific etiquette (e.g., greetings, dress codes).
Sustainable Tourism: Developing eco-friendly tour plans; suggesting green practices.
Project Work: Organizing a complete 5-day international tour package, including reservations, budget, and promotional material.

Hours: Theory: 160 hours | Practical: 240 hours

Workshop Calculation and Science
- Calculations: Currency conversions, fare calculations, budgeting for tours.
- Science: Basics of geography (latitude, longitude), climate effects on travel planning.
- Hours: 40 hours/year
Employability Skills
- Communication: Verbal/written skills, telephone etiquette, public speaking.
- IT Literacy: Using travel software, online booking tools, email management.
- Soft Skills: Teamwork, time management, resume writing, interview preparation.
- Hours: 60 hours/year

Travel & Tour Assistant

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